Responsible Gaming

Introduction

At onebistro.co.nz, we believe that online casino gaming should be enjoyed as entertainment only. Gambling is not a way to earn money or solve financial problems. It should never be viewed as an investment or a reliable source of income.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gambling. Please gamble responsibly and within your means.

Age Verification

Online casino gaming in New Zealand is strictly for players aged 18 years and older. It is illegal for minors to participate in gambling activities.

By accessing our website and creating an account, you confirm that:

• You are at least 18 years of age
• You are legally permitted to gamble in your jurisdiction
• You have read and accept our Terms and Conditions

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following warning signs in your behavior, please seek help immediately:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Concealing the extent of your gambling from family or friends
• Loss of Control: Gambling for longer periods or with larger amounts than intended
• Neglecting Responsibilities: Prioritizing gambling over work, family, or personal obligations
• Using Gambling to Escape: Gambling to relieve stress, anxiety, depression, or other negative emotions
• Financial Problems: Gambling with money needed for essentials like rent, bills, or food
• Unsuccessful Attempts to Stop: Repeatedly trying and failing to reduce or stop gambling
• Relationship Strain: Experiencing conflict with family or friends due to gambling
• Increasing Bets: Needing to gamble with larger amounts to achieve the same level of excitement
• Borrowing to Gamble: Taking loans or using credit cards to fund gambling activities

Self-Help Tools & Features

We provide several self-help tools to support responsible gaming:

• Deposit Limits: Set a maximum amount you can deposit in a specified timeframe (daily, weekly, monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gambling session
• Time-Out / Reality Checks: Take a break from gambling with temporary account suspension (hours to weeks)
• Self-Exclusion: Permanently or temporarily exclude yourself from our platform and prevent access to your account
• Account Statements: Review detailed records of your deposits, withdrawals, and betting history

To activate any of these tools, contact our Customer Support team or adjust your settings in your account dashboard.

Support Organizations

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

New Zealand

• Problem Gambling Foundation NZ – 0800 664 262 (24/7 helpline) | www.problemgambling.nz
• Gambling Helpline NZ – 0800 HELPLINE (0800 435 754) | Free and confidential support

International Support

• GamCare (UK) – www.gamcare.org.uk
• GamStop (UK Self-Exclusion Scheme) – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (USA) – www.ncpgambling.org
• Bundeszentrale für gesundheitliche Aufklärung (Germany) – www.bzga.de

If You Need Help

If you believe you have a gambling problem or are concerned about your gambling habits, please reach out for support immediately. There is no shame in seeking help—support services are confidential, free, and staffed by trained professionals.

Remember: Help is always available. You are not alone.

Contact the Problem Gambling Foundation NZ on 0800 664 262 today.